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Check upgrade eligibility not available

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Poster

Hello all,

 

For the last month, when using "Check upgrade eligibility", I keep getting the message "While we update our systems, the ability to upgrade your device online is unavailable."

 

Just wondering when this "Update" will be complete. I understand there are alternative options, but I want to use the online method to upgrade.

 

Thank you,

Vincent

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4 REPLIES
Frequent Poster
Same issue here, this has been going on with 3months. Any idea when it would be available?
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Moderator

Hi there, 

Unfortunately we do not have a time frame on when this will be available. The team are working on this and hope to have this service available as soon as possible. ~Ailís

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Poster

Same problem here , it’s ridiculous that you can’t upgrade online !

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Moderator

Hi there,

 

We're really sorry for any inconvenience caused, if you get in touch with our loyalty team on free phone 1800995522, my colleagues here can discuss your available upgrade options directly over the phone. If you decide to go ahead with one of these upgrade offers, my colleagues here can also process your upgrade for you over the phone.

 

Thanks,

Ashling

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