Welcome to Vodafone Community
Mods can assist when they are back on Monday to help. Or you could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Sorry for the delay in our reply. Can you please send on the below details by PM and we can take care of this for you?
Mobile/ Account number:
Date of Birth:
Spelling of your surname in Irish: