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My Vodafone

Can't reset my password

Products and Services FAQs

Products & Services FAQs


I can't access my home broadband account as the website is refusing my current password which I belive is correct, I tried resetting my password but I never get link send to my email. I have tried a number of times and checked all parts of my email account but I have not recieved any email to change my password.

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anyone else getting this issue?

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Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Community Manager

Hi there,


Apologies for the delay in coming back to you. Can you send a private message with your account number, address & DOB, along with a link to this thread so we can take a look?


- Aoife

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