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My home broadband is going off for hours each day, currently today it has been off since 5:30am, this is totally unaccepatable, see below the times its been down for the longest is today for 12hr and its still down......Robot Mad

 Tuesday	        9/18/2018 3:16:23	9/18/2018 5:55:04 >>>>	         2:38:41
Wednesday	9/19/2018 3:11:22	9/19/2018 5:05:04 >>>>	         1:53:42
Thursday 	9/20/2018 2:46:22	9/20/2018 7:35:03 >>>>	         4:48:41
Saturday	        9/22/2018 3:46:10	9/22/2018 7:45:04 >>>>	         3:58:54
Tuesday	        9/25/2018 3:56:23	9/25/2018 4:25:04 >>>>   	 0:28:41
Wednesday	9/26/2018 2:10:47	9/26/2018 2:40:04 >>>>     	 0:29:17
Wednesday	9/26/2018 16:51:22	9/26/2018 21:35:04 >>>>	 4:43:42
Friday	        9/28/2018 4:31:23	9/28/2018 5:20:04 >>>>	         0:48:41
Saturday	        9/29/2018 2:11:24	9/29/2018 4:55:05 >>>>	         2:43:41
Sunday	        9/30/2018 5:01:22	9/30/2018 14:45:04 >>>>	 9:43:42
Wednesday	10/3/2018 4:36:23	10/3/2018 6:10:04 >>>>	         1:33:41
Friday	        10/5/2018 3:31:23	10/5/2018 6:30:04 >>>>	         2:58:41
Sunday	        10/7/2018 4:31:22	10/7/2018 16:36:42 >>>>	12:05:20
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1 REPLY
Moderator

Hi there,

 

I'm sorry to hear this, if you are still experiencing issues with your home broadband; I would advise calling our dedicated technical team on freephone 1907 (option 2) where they can troubleshoot with you directly over the phone. You will need to call them from a mobile phone when you are at home and have your Vodafone At Home customer account number available.

 

Thanks,

Ashling
 

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