Menu Toggle

Welcome to Vodafone Community

My Vodafone

Account marked inactive

Products and Services FAQs

Products & Services FAQs



I tried to login to MyVodafone and got the below message:


We're sorry, but we're unable to complete your request.

Sorry, your account seems to have been marked inactive. Please click here for help (SRV-WL-03)

Click Here to go back and try again.

(UNIQUE_ERROR_CODE : 4BYXcZtfJhRp6VWhmSRvvS2jcc3ZMcMg5GxWfhvhnk13H1nL340D!)


I barely use this SIM and usually I'm abroad. I really need to use the SIM and login to MyVodafone to check balance, etc... What can I do now?


Thank you advance for the help :-)

View more options
Community Expert
If the sim hasn't been used for more than a year then it may not be recoverable. Mods can investigate when they're back on tomorrow.
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
View more options



For sure I didn't. I used the phone in in 2018 several times. I was told as long as I would use the phone once every 6 month I wouldn't have problems... aparently not :-/

View more options

Hi there,


If you private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number:


Date of birth:

SIM card no.:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
Top Contributors