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Account Inactive (Reactivation?)

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Poster

Hello,

I stopped using a vodafone, year-long contract about 3 weeks ago. I've tried to get into the My Vodafone account since to top up since I know not doing so within a six month period can result in losing your number. However, when I attempt to log in, I was given an error message saying my account is inactive. It gave me this error code: UNIQUE_ERROR_CODE : MyzGb7hMnpnL3Nv26Q20gzxKDz4yBv2mnCYMzDTprlW7l64TCDJ2!

Is there a way for me to reactivate my account?

 

Best,

Sean

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2 REPLIES
Community Expert
Are you on PAYG now or contract? i.e did you request to move to PAYG?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi Sean,

 

If you could private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

SIM card number (this is the long number printed on your SIM card):

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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