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top up error

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I have topped up by €20 but my account is telling me I still have zero credit . I still have loads of data and texts just the call credit is effected. also it is still telling on my account that my offer will expire on the 8/02/19. I also checked my top up history and it acknowledges that I have top up.

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I have a similar problem, I topped up this morning and I have calls & texts but no data..

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Hi Silvermaiden & Junipers,


Apologies for the delay in responding. Can both of you send me a private message (via the link in my signature) with the below details please & I can take a look into this for you?


Mobile no.:



Link to your thread/post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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I'm having the exact same issue, I topped up two days ago, but now I have no data.


Heather, for some reason the link in your signature is not working for me, It just gets me a blank page with no way for me to write the message.

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