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Mobile Pay As You Go Plans

top up credit didn't go in

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Frequent Poster
Hi,
Last night I topped my phone using my AIB app but my credit hasn't gone into my phone yet, please let me know when will my credit go in because I checked my balance and it hasn't since gone in.
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7 REPLIES 7
Moderator

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Can I also ask you to send us a screenshot of your online top up (please be sure to grey out any personal info) to the following email address: ecare_ie@vodafone.com - please include your Community username in your email and advise that this is for the attention of Ashling.

 

Thanks,

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Frequent Poster
Hi,
I still haven't received my €20 credit and I would like to know when I will receive my credit, please I would appreciate a response asap.
Regards,
Gary Reidy
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Frequent Poster

Hi,
I urgently need my €20 credit but never entered my phone when I used my AIB app to top up. Please I really want this fixed or refund me the amount, my number is 087 xxxxxxx

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Community Expert

Please dont post private information on a public forum as it is a security risk. It is also against forum rules. Instead Private message a moderator.

 

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click talk to us at the bottom of this page then choose whether you're on bill or pre pay. It should pop up then. If Chrome browser acts up then try a different browser as some versions don't appear to play well with the links.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there,

 

I can see that this issue has since been resolved by our Pay as You Go team. If you require any further assistance, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Hi,
Yesterday I topped my phone using my AIB app but my credit hasn't gone into my phone yet, please let me know when will my credit go in because I checked my balance and it hasn't since gone in.
View more options
Moderator

Hi there,

 

Apologies for the delay in responding, if you could private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Full address:

Date of birth:

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
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