Welcome to Vodafone Community
I am on a pay as you offer called Chat Extra, that is running until the 25th of April. A couple of days ago, my mobile internet stopped working. I assumed I had run out of data, so I bought another GB of data yesterday -- and it's still not working. When I try to connect to data I see a notification to "Sign In" to Vodafone, with the message "Sorry, your credit has run out". If I text BAL to 50233, it acknowledges that I have the Chat Extra offer, and that I just purchased an extra GB of data.
This is extremely frustrating and disappointing.
I'm really sorry for the delay in responding. Are you still experiencing this issue? If so, can you private message (via the link in my signature) over the below info please & we can look into this for you?
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