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Mobile Pay As You Go Plans

"Sorry, your credit has run out"

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I am on a pay as you offer called Chat Extra, that is running until the 25th of April. A couple of days ago, my mobile internet stopped working. I assumed I had run out of data, so I bought another GB of data yesterday -- and it's still not working. When I try to connect to data I see a notification to "Sign In" to Vodafone, with the message "Sorry, your credit has run out". If I text BAL to 50233, it acknowledges that I have the Chat Extra offer, and that I just purchased an extra GB of data.


This is extremely frustrating and disappointing.

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Community Expert
What is your apn set to under network settings? Do you tether or use your phone as a wifi hotspot?
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi there,


I'm really sorry for the delay in responding. Are you still experiencing this issue? If so, can you private message (via the link in my signature) over the below info please & we can look into this for you?


Mobile number:


Date of birth:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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