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Frequent Poster
Posts: 16
Registered: ‎03-03-2017

being charged for data

hello, I've just found that I'm randomly being charged for my data, even if my top-up offer (Free calls & texts to Vodafone mobiles + 5GB Internet) is still active.

 I've been charged 10€ for 54MB(!!!) on 02/03/2017 and I cans see a few other random charges for a few cents each. Those are all data.

I also see a few charges for for "0KB" sessions, I assume those are related to Android store transactions. But the others are just odd.

Can you please shed some light?

Thank you.

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Message 1 of 24 (429 Views)
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Registered: ‎09-11-2012

Re: being charged for data

What is you APN set to under network settings on your phone?
Do you tether (use your phone as a wifi hotspot)?
What device have you specifically?
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 2 of 24 (423 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

That's now live.vodafone.com, not sure what it was before as it stopped on the 17th when I did upgrade to latest version.

On the 2nd, when I got the 10€ charge I installed a previous version, which could've been triggering the issue using the wrong APN.

I only noticed the extra charges yesterday.

I am on OnePlus 3T with latest OOS 4.1.0 (Android 7.1.1).

I use tethering from time to time, but I've done so in the past 3 or 4 yrs and never got any extra charge (apart from when I forgot to renew my offer Smiley Wink).

 

TKS

William

 

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Message 3 of 24 (416 Views)
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Registered: ‎09-11-2012

Re: being charged for data

Wrong APN and tethering (as it can switch apn's) can result in charges. We'll have to wait for mods to investigate. I suspect you had previously the wrong APN.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 4 of 24 (412 Views)
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Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

I don't think the issue was with the tethering, as I've been tetherning before 2/03 and after 17/03 and never got charged for that. As I said that matches the days I've been using the previous version of Oxigen OS on my 3T, no other change in my usage.

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Message 5 of 24 (406 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

Posted from Android 2.0
Just found I've randomly been charged another 0.50€ yesterday.
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Message 6 of 24 (396 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

Any chance someone can pick this up? I don't really like the idea of my money being randomly taken Smiley Wink 

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Message 7 of 24 (391 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

Any chance you can ask any of the mods to look into this?

Thanks.

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Message 8 of 24 (386 Views)
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Registered: ‎09-11-2012

Re: being charged for data

There's none around at present. You need to be just a little more patient. Repeat posting wont push you to the top of the list. You can call them too or use live chat.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 9 of 24 (384 Views)
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Registered: ‎10-08-2009

Re: being charged for data

Hi there,
Cookie is spot on - something on your phone is still using the HS APN.
There's plenty of usage over Live, but HS is interspersed with those connections.

Thanks,
 

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Message 10 of 24 (375 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

That's odd, I double checked and live.vodafone.com is definitely being selected.

I just deleted the hs APN, just in case. Hope this helps

Not sure why that would automatically switch to hs and then back to live. never happened before.

Would you be able to confirm if the 10€ being charged on 02/03 were becasue of that? I'm 100% sure I've never changed APN to hs myself.

 

Thanks

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Message 11 of 24 (372 Views)
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Re: being charged for data

Some apps can switch APN (as can tethering cause APN switching). Best to delete the HS apn as you have done to ensure it doesn't happen any more.
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 12 of 24 (369 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

Let's see how it goes in the next few days...

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Message 13 of 24 (360 Views)
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Registered: ‎10-08-2009

Re: being charged for data

That's confirmed - there's a connection on the 2nd to HS, at 11.31.
 

Thanks,

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Message 14 of 24 (351 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

Hello @Daz, thanks for the update but HS has been deleted on my phone since yesterday and another 7€ just gone from my account. Last transaction I can see is from yesterday at 10.50 (€1.02).

Is that HS still being used?

Only live.vodafone.com is present and enabled on the phone.

Sorry for being pedantic, but that's 20€ gone already...

Thanks for your help!

 

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Message 15 of 24 (344 Views)
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Registered: ‎09-11-2012

Re: being charged for data

Have you been tethering?
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 16 of 24 (342 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

no.

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Message 17 of 24 (340 Views)
Frequent Poster
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Registered: ‎03-03-2017

Re: being charged for data

But if I can't fix this I see little options other than moving to another provider... and that's something I'd rather avoid.

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Message 18 of 24 (339 Views)
Posts: 6,485
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Registered: ‎09-11-2012

Re: being charged for data

Could be an app using it somehow. Have you still your data allowance left and an active plan?
Cookie
Vodafone Community Expert (or so I'm told) and S8 owner. I don't work for Vodafone
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Message 19 of 24 (336 Views)
Frequent Poster
Posts: 16
Registered: ‎03-03-2017

Re: being charged for data

And, just to be clear.

Did anything changed in relation to tehtering charges? I've never been charged for tethering in the past 4 years. Is tethering being charged now?

If that's the case, that would've been nice to now beforehand.

 

Thanks for you help.

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Message 20 of 24 (336 Views)