Welcome to Vodafone Community
Apologies for the delay in getting back to you.
Can you please PM your number, address & DOB so we can resolve this for you.
I also have the same problem. I've topped up by 20 euro more than once and I cannot reactivate premium on my Spotify account, even though it says that the offer is active online and on the MyVodafone app.
Can you please confirm the below details by private message?
Date of Birth: