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Products & Services FAQs

Poster
Hi,
I'm with the Vodafone X Spotify premium deal and have been for the past couple of months. I topped up today and I got the normal text to say that I had my data and calls/texts renewed. However, I got a separate text telling me that I had to set up my Vodafone X Spotify Premium account (even though it should renew automatically when I top up) and when I clicked into the link to 'set it up', it wouldn't load. I have tried disconnecting from the Internet and just using my data but the link still won't load. What do I do?
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1 REPLY 1
Moderator

Hi there,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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