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Vodafone X Spotify Issue

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Poster

I'm on the Vodafone X deal and I have been for about 6 months. I topped up last Thursday  (10/1) and when I was listening to Spotify this morning, it just reverted back to Spotify Free. How can this be fixed?

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3 REPLIES
Moderator

Hi Jack,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can take a look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

I am also having the same problem i topped up to use my deal and it is coming up as free version spotify even though i paid for premium

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Moderator

Hi Lauren,

 

Can you please send on the below details by PM (via the link in my signature) and we can take a further look?

 

Mobile number:

Date of Birth:

Full address:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
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