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Mobile Pay As You Go Plans

URGENT: Topped up online and it went through 4 times!

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I topped up online this morning by €20 but it did not go through initially, despite getting the text confirmation to my phone. Eventually after two hours it went through - but it went through four times and now instead of €20 it took €80 !!!

 

Urgent response required!

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Moderator (Retired)

@clevername wrote:

I topped up online this morning by €20 but it did not go through initially, despite getting the text confirmation to my phone. Eventually after two hours it went through - but it went through four times and now instead of €20 it took €80 !!!

 

Urgent response required!


 

Hi there,

 

Thanks for your post and apologies for this. Can you pop me over the following info and I'll check this out for you?

 

Mobile Number

Address

Date of Birth

Card Type Used

Card Number

 

Thanks,

I am no longer a forum moderator.
If you have any issues please contact Daz or Paul
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