Welcome to Vodafone Community
My bill was overdue so I paid it via Bank of Ireland 365 account - please see snapshot of page, It said that it would go through within 30 minutes but my account is still saying I am overdue today - is this usual that it has not gone trhough over 24 hours later .
Oops cant attach the snapshot - but any advice be appreciated.
Solved! Go to Solution.
If you private message (via the link in my signature) over the below info, I can look at this for you?
Date of birth:
Link to your thread or post:
Big thanks to Liam for sorting this out - Credit put back on to my account
As an aside to others please do not use 'Top Up' option on Banking 365 to pay for a Bill phone charge - I belatedly realised that this is for Pay As You Go customers only. Will use Vodafone online facility from now on (as I have always done except for this one time).
Thanks again Liam
Yes we can sort that out for you. To proceed, can you please send us a screen shot verifying the payment (omitting any sensitive info) to email@example.com .
Please include the subject line "For Liam". Please send us a PM (via the link in my signature) when you have done so and we'll explain the next steps.
Apologies for the delay in responding, we experienced a high volume of queries.
Unfortunately, this would be one of the few things we can't assist with through our online channels, as it involves taking bank or credit card details and applying for a refund.
Your best bet for this one would be to call 1850 208787 and let them know the issue.
I'm really sorry we can't be of further assistance here.
Apologies for the delay in getting back to you.
Unfortunately, we didn't receive any emails from you.
Can you please re- send this and let us know when this is done so we can take a look.