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Topping up online yesterday via Bank Of Ireland Banking 365

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Poster

HI 

 

My bill was overdue so I paid it via Bank of Ireland 365 account - please see snapshot of page, It said that it would go through within 30 minutes but my account is still saying I am overdue today - is this usual that it has not gone trhough over 24 hours later . 

 

Oops cant attach the snapshot - but any advice be appreciated.

 

Regards Yvette 

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Community Expert
While the payment has gone through it can take a number of working days to update to your account.

Please dont attach any snapshots but PM mods if you like linking to this thread.
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Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi Yvette,

 

If you private message (via the link in my signature) over the below info, I can look at this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Big thanks to Liam for sorting this out - Credit put back on to my account 

 

As an aside to others please do not use 'Top Up' option on Banking 365 to pay for a Bill phone charge - I belatedly realised that this is for Pay As You Go customers only. Will use Vodafone  online facility from now on (as I have always done except for this one time).

 

Thanks again Liam Smiley Happy 

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Poster
Earlier this week I topped up by 20€ on my banking 365 app but I selected Vodafone instead of three and therefore my 20 had gone to waste. Is there anyway I can get it back ?
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Moderator

Hi there,

 

Yes we can sort that out for you. To proceed, can you please send us a screen shot verifying the payment (omitting any sensitive info) to ecare_ie@vodafone.com .

 

Please include the subject line "For Liam". Please send us a PM (via the link in my signature) when you have done so and we'll explain the next steps.

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
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