Welcome to Vodafone Community
If you scheduled a top up yourself it may not be possible to get a refund. Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Sorry for the delay in our reply. Can you send us the below details by PM and we'll take a look?
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