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Mobile Pay As You Go Plans

Topped up twice

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Products & Services FAQs

Poster

Hi,

I topped up my phone by €20 on 11/01/19 and scheduled a monthly top up. Today 12/01/19 my phone topped up again by €20. I have cancelled this scheduled top up service now but can I get a refund for the double payment please?

Kind Regards,

Dylan Corcoran

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2 REPLIES 2
Community Expert

If you scheduled a top up yourself it may not be possible to get a refund. Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi Dylan,

 

Sorry for the delay in our reply. Can you send us the below details by PM and we'll take a look?

 

Mobile number:

Date of Birth:

Full address:

 

Thanks,

Liam

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