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Mobile Pay As You Go Plans

Topped up and wanted to keep credit.

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Poster
Hi I just topped up by €20 to pay for my YouTube subscription but the top up activated my monthly offer. I didn’t realize this would happen.

I got a text after which said “€20 credit from your balance has been used to activate this offer. If you had intended to keep this €20 top up as credit on your account, please freecall 1741”

I tried ringing 1741 but couldn’t find an option to keep this credit.

Could you help please.

Thanks
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4 REPLIES 4
Community Manager

Hi Colin,

Apologies for the delay in coming back to you, we experienced a high volume of queries over the Christmas period.

 

Has this been resolved or do you still need us to take a look?

 

- Aoife

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Poster
Hi Aoife,

That’s no problem, wasn’t expecting a quick reply because of Christmas.

No, it hasn’t been resolved yet.

Colin
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Community Manager

If you send a private message with your number, address & DOB, along with a link to this thread, I'll take a look!

 

- Aoife

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Poster
I have the same problem I topped up twice in two days - my pay as you go plan is €30.00 month. Both top ups were taken!
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