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Mobile Pay As You Go Plans

Topped up 20 on the 29th

Products and Services FAQs

Products & Services FAQs

Poster

Hello I changed from bill pay to pay as you go.

on the 29th I got a text to say the change had occurred so i put 20 euro on for smart extra, today my credit is gone and my data is gone, I topped up again and all is good, but what happens to the 20 euro i topped up with on friday last?

 

 

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13 REPLIES 13
Community Expert
Are you signed up to a plan?
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
Yes smart xtra
My phone didn't work Saturday phone sayed SIM not provisioned . I had put the 20 euro on Friday night, and could not use the phone I went into the Vodafone store today and he fixed the issue with "SIM not provisioned " but this then wiped my 6gb data and my 26 days of smart extra, I had to put another 20 on today to start it again.
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Poster
Yes smart xtra
My phone didn't work Saturday phone sayed SIM not provisioned . I had put the 20 euro on Friday night, and could not use the phone I went into the Vodafone store today and he fixed the issue with "SIM not provisioned " but this then wiped my 6gb data and my 26 days of smart extra, I had to put another 20 on today to start it again.
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Community Expert
What is the APN set to on your phone under network settings?
Did you sign up to the plan before you topped up?
Did you use the phone as a WiFi hotspot?
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

Hi M8,

 

thanks

for reply cannot find APN 

sign up for smart xtra, when i topped up i had 6gb data and 28 days calls etc but I could not use the phone as sim was not provisioned, when vodafone fixed this issue they wiped my 6gb + my 27 days to zero. I just want this refunded as ive added a second €20.

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Poster

Going pay as you go is really a step down in customer service, bill pay you can talk to someone on the phone but you cannot speak to vodafone if your a pay as you go, you can only request a call back, Ironic...

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Community Expert
The APN should be set to:
live.vodafone.com

Otherwise you'll be charged for data usage. Mods can advise on your refund query.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
Thx m8 apn is correct
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Poster
Anyone help with this? I requested a call back 6 days ago. Great service Vodafone
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Community Expert

You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

Thanks again M8, but i can only find live chat for bill pay, Guess I just have to forget about getting my money back as vodafone don't give a ****.

 

 

thanks

Mark

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Poster

I have a similar issue - there is no live chat for pay as you go. 

 

V frustrating......

 

D

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Poster

Well ive still had no contact from Vodafone, I owe them some money from my final bill pay bill, I bet the will contact me for that.

Anyway ive given up on getting this resolved, no one really cares.

 

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