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I'm not sure. It could be related. Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
I'm really sorry for the delay in responding here. Do you still need assistance with this? If so, can you send us a private message (via the link in my signature) with the below info please & we can take a look into this for you?
Link to your thread/post: