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Mobile Pay As You Go Plans

Top up not received

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Products and Services FAQs

Products & Services FAQs

Poster
Hi, I topped up earlier today. I didn't receive any credit however money was taken from my AIB account. Is there any way to get my top up?
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4 REPLIES 4
Community Expert
It's a known issue Vodafone are working to resolve. More info here:

https://community.vodafone.ie/t5/Announcements/Intermittent-Top-Up-Issues-19-04-2019/m-p/228140
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
How long has the issue been going on? I used quick top up online not a voucher is this experiencing the same problem?
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Community Expert

I'm not sure. It could be related. Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there,

 

I'm really sorry for the delay in responding here. Do you still need assistance with this? If so, can you send us a private message (via the link in my signature) with the below info please & we can take a look into this for you?

 

Mobile no.:

Dob:

Address:

Link to your thread/post:

 

Thanks,

Heather.

 

 

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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