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Top up before activating an offer

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Rachael11
Rachael11
Poster
‎15-01-2019 03:17 PM

Top up before activating an offer

‎15-01-2019 03:17 PM
Hey there,

So i got a new sim and moved to vodafone just today. I signed uo for fhe weekends offer but i had topped up my account by 20 before activating the offer and only realised after doing it that i had done it the wrong way around. Is there any way i can activate it now and deduct that amount from my account or will i have to wait till i top up by 20 euro again?
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cookie20
Community Expert
Community Expert
‎15-01-2019 03:56 PM

Re: Top up before activating an offer

‎15-01-2019 03:56 PM

Mods will assist in due course or you could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Rachael11
Rachael11
Poster
‎16-01-2019 03:34 PM

Re: Top up before activating an offer

‎16-01-2019 03:34 PM
Perfect! Thanks so much for the help have an awesome day!
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Heather
Moderator Moderator
Moderator
‎17-01-2019 01:26 PM

Re: Top up before activating an offer

‎17-01-2019 01:26 PM

Hi Rachael,

 

Apologies for the delay in responding. Have you since spoken with our Live Chat team in relation to this?

 

 

Thanks,

Heather.

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