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I have bought add-on of 100 international minutes when I was on holiday. I was using my phone and run out of credit, I thought that I will be able to use the minutes that I bought but it seems it didn't work. I was calling the same country I was in so I am not sure as this is charged as a local call or an international. I had to top-up my account so I couldn't call back and finish the conversation. I had to top up by 30 Euros which should give me the free text and call to Vodafone, 500MB and 100 international minutes, however, I didn't receive 100 international minutes (I checked my account and I have only 100 minutes that I bought for 5 Euros as add-on). I contact the support centre and they told me that all is good as I have 100 minutes and that I shouldn't buy add-on as I cannot have more than 100 minutes. Nothing makes sense here, I should have 200 free international minutes as they should add. I did it many times and I always got a sum of two to add on and remaining allowance. Any chance get this sorted and minutes added to my account?
If you private message (via the link in my signature) over the below info, I can look into this for you?
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Can you also please specify which country you were travelling in?