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Mobile Pay As You Go Plans

Top Up Plan Changed Without Me Knowing

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Products & Services FAQs

Poster

For my entire time with Vodafone I have been on the plan below, this is the message I would get every month after top up:

 

"You now have 5GB Data plus unlimited Vodafone calls and texts for the next 4 weeks. €10 from your credit balance has been used to activate this offer."

 

The condition for the above was that I top up by €20 evry month, which I did so automatically as my card is registered via the Vodafone site.

 

Yesterday this automatic topup happened as normal BUT, instead of the usual message I got the following:

 

"Your Chat Extra top up offer has been activated. You now have unlimited any network calls and texts plus 1GB of data, for the next 4 weeks. €20 from your credit as been used to activate this offer."

 

Two things with regards the above:

 

1) I did not make this change to my top up offer

 

2) I was not at any time informed of this change to my top up offer - which  I might add is incredibly poor value for money compared to my previous offer.

 

Switching a customer to an entirely different offer without informing them or them having requested it is either a technical error or, if not an error, incredibly poor treatment of a loyal customer.

 

I would like to revert to my previous top up offer.

 

Please advise on the above.

 

Thanks, Mark

 

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5 REPLIES 5
Poster

 

Anyone??

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Moderator

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Ashling

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Poster

 

Thanks for dealing with this issue so quickly Ashling.

 

Much appreciated!

 

 

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Poster

 

Seems like this issue may be surfacing again.  Yesterday I got an SMS saying:

 

"Your Vodafone top up offer has expired but theres no need to top up aain straight away. Get unlimited Vodafone calls plus 2GB of data, to use for the next 7 days, for just €5 of your credit. Simply reply DATA7 before 09/02/2019 and we'll apply this special offer to your account."

 

As last time, I have changed nothing myself and I wish to remain on the top up offer I am on and hav been on for the past 3 years. 

 

Can some one please check my account to see if this has been appllied to it? If so I wish it removed and to revert back to my current plan.

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Moderator

Hi there,

Can you please PM your number, address & DOB so we can take a look at this for you?

It does appear from the message above that this is a special offer you can select but doesn't over-write your tariff. I'd be happy to take a look either way.

Danielle 

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If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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