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Mobile Pay As You Go Plans

Top Up Not added to my account

Products and Services FAQs

Products & Services FAQs


Hi there, 

I topped up on the 18th Mar firstly by €10 and then added the Smart Extra service and topped up by €30 but the €30 top up appears to never have been applied to my account as my balance is still just €10. Yet the €30 top up is showing on "Previous Top Ups" page. 

Can some one review this for me please as I am not reluctant to top up again in case it does not get applied to me account.



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Community Expert
Did you sign up to a plan which the top up could have been used on? If you want to add credit you must top up in small amounts as a full topup will activate/reactivate a plan.
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi Sinéad,


Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can take a look into this for you?


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