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Mobile Pay As You Go Plans

Top Up Not added to my account

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Poster

Hi there, 

I topped up on the 18th Mar firstly by €10 and then added the Smart Extra service and topped up by €30 but the €30 top up appears to never have been applied to my account as my balance is still just €10. Yet the €30 top up is showing on "Previous Top Ups" page. 

Can some one review this for me please as I am not reluctant to top up again in case it does not get applied to me account.

Regards,
Sinéad

 

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2 REPLIES 2
Community Expert
Did you sign up to a plan which the top up could have been used on? If you want to add credit you must top up in small amounts as a full topup will activate/reactivate a plan.
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Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi Sinéad,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can take a look into this for you?

 

Mobile number:

Full address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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