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Mobile Pay As You Go Plans

Technical Difficulties using 1741 to top up

Products and Services FAQs

Products & Services FAQs


When I try to call 1741 to use my store bought top up I hear that Vodafone are currently experiencing technical difficulties with this service and to try again later, it has been at least 2 weeks since I first tried. I can not call anybody or send any texts but I can still answer calls.

Anybody know what to do?

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Community Expert
That's odd. If the issue was widespread we'd see a huge number of complaints but we're not. Can you call 1747 and see if they can help you.
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi there,


We're not aware of any issues relating to our automated top up service. However, if you could  private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number: 

Full address;

Date of birth:

Top up voucher code and amount purchased:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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