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Spotify premium not working

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Me3
Poster

Hi I currently am paying for the spotify package for students where you get 20gbs of data calls and texts as well as spotify premium. everything was working fine untill today my spotify account has reverted back to a free account instead of premium. I got in touch with spotify's customer support and was told the error is on vodafones end, i have just spent 25 minutes lookig for a link to vodafones customer support and am at my wits end with this at the moment any help contacing them would be apreciated.

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6 REPLIES 6
Community Expert

Vodafones Moderator team will be online shortly and be able to look into that furthr for you.

digi-expert.JPG 

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Moderator

Hi there,

 

Can you advise what happens when you follow the below link on your phone over mobile data rather than Wi-Fi (please ensure Wi-Fi is disconnected)?


https://offers.vodafone.com/new/ie

 

Thanks,

Ashling

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Me3
Poster

That seems to have worked, thank you. I'll be sure to remember this method if it stops working in the future.

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Moderator

Super stuff, thanks so much for letting me know Smiley Happy

 

If there's anything else we can do for you here, please get in touch.

 

Ashling

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Poster
I have been on premium. However it has stopped working for me and is requesting for a payment. I have tried the link https://offers.vodafone.com/new/ie with my mobile data and with WiFi. It just says this is my active offer nothing further. Can you help me?
Thanks
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Moderator

Hi there,

 

Can you send us a private message with the below details and we can look into this?

 

Mobile number:

Date of Birth:

Full address:

 

Thanks,

Liam

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