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Mobile Pay As You Go Plans

Spotify offer not activating

Products and Services FAQs

Products & Services FAQs

My spotify premium hasn't activated since I topped up, and when I go to the offers tab it asks me to add spotify for 5 euro. Also I had 20 euro credit when my offer ran out which should have automatically been deducted to reactivate my offer, however it didn't and i had been charged for my data usage and which had been taken from my balance. I have just topped up by 20 euro now again to activate the offer. It says it is active but is still asking for 5 euro to add spotify and it is still showing in spotify as not premium.
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Valued Poster

Hi there,

Have you tried to activate spotify on wifi or the network? Try both and see what happens. If you still have issues, send a PM to one of the mods with the following and they can look into it for you:

Mobile Number
Date of Birth
Link to this thread

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Hi Matthew,


Apologies for the delay in responding. If you private message (via the link in my signature) over the info in the above post, we can take a look into this for you? 




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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