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Mobile Pay As You Go Plans

Spotify offer not activating

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Products and Services FAQs

Products & Services FAQs

Poster
Hello.
My spotify premium hasn't activated since I topped up, and when I go to the offers tab it asks me to add spotify for 5 euro. Also I had 20 euro credit when my offer ran out which should have automatically been deducted to reactivate my offer, however it didn't and i had been charged for my data usage and which had been taken from my balance. I have just topped up by 20 euro now again to activate the offer. It says it is active but is still asking for 5 euro to add spotify and it is still showing in spotify as not premium.
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2 REPLIES 2
Valued Poster

Hi there,

Have you tried to activate spotify on wifi or the network? Try both and see what happens. If you still have issues, send a PM to one of the mods with the following and they can look into it for you:

Mobile Number
Address
Date of Birth
Link to this thread

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Moderator

Hi Matthew,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the info in the above post, we can take a look into this for you? 

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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