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Last friday I purchased credit by visa and got the confirmation message but it didn't apply to my account and still hasn't.
I'm sorry to hear this, if you could provide us with a screenshot that shows the amount debited from your bank for your recent top up (please be sure to grey out your personal information), I can look into this for you here? Please send your screenshot along with your mobile number to firstname.lastname@example.org and advise that this is for the attention of Ashling. This email address should not be used as a care channel; all future queries should be directed through the relevant channels.
I ałso have this problem. I topped by €20 Friday morning (27th). Within an hour credit was gone. I topped up again on that date but credit gone again today. I have been charged for,the two top ups but my credit should last one Month. Please advise
Go to your phones network settings and see what the APN is set to. Where you tethering?
I really appreciate your help,but feel very ignorant as I don't know what APN is or tethering. I looked up how to find APN but still can't find it. I have iPhone 7
Thank you so much for your help. Ido the use my phone to connect to labtop. I managed to ring vodafone and thankfully not a proble with my settings. The top up did not register correctly although money charged to visa. Vodafone will reimburse- thanks
Thanks for providing us with your screenshot, I can confirm that your €25 top up has now been applied to your account. If you require any further assistance, please get in touch.