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Poster
Posts: 1
Registered: ‎30-04-2018

Purchased credit and got confirm message but didn't apply to my account.

Last friday I purchased credit by visa and got the confirmation message but it didn't apply to my account and still hasn't.

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Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: Purchased credit and got confirm message but didn't apply to my account.

Hi Andrew,

 

I'm sorry to hear this, if you could provide us with a screenshot that shows the amount debited from your bank for your recent top up (please be sure to grey out your personal information), I can look into this for you here? Please send your screenshot along with your mobile number to ecare_ie@vodafone.com and advise that this is for the attention of Ashling. This email address should not be used as a care channel; all future queries should be directed through the relevant channels.

 

Thanks,

Ashling

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Message 2 of 10 (396 Views)
Poster
Posts: 4
Registered: ‎30-04-2018

Re: Purchased credit and got confirm message but didn't apply to my account.

Posted from Apple iPad

I ałso have this problem. I topped by €20 Friday morning (27th). Within an hour credit was gone. I topped up again on that date but credit gone again today. I have been charged for,the two top ups but my credit should last one Month. Please advise

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Message 3 of 10 (389 Views)
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Registered: ‎09-11-2012

Re: Purchased credit and got confirm message but didn't apply to my account.

What is your APN set to under network settings?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 4 of 10 (386 Views)
Poster
Posts: 4
Registered: ‎30-04-2018

Re: Purchased credit and got confirm message but didn't apply to my account.

Posted from Apple iPad

Thanks for replying. I don't know, don't know how to see APN setting! 

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Registered: ‎09-11-2012

Re: Purchased credit and got confirm message but didn't apply to my account.

[ Edited ]

Go to your phones network settings and see what the APN is set to. Where you tethering?

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Message 6 of 10 (381 Views)
Poster
Posts: 4
Registered: ‎30-04-2018

Re: Purchased credit and got confirm message but didn't apply to my account.

Posted from Apple iPad

I really appreciate your help,but feel very ignorant as I don't know what APN is or tethering. I looked up how to find APN but still can't find it. I have iPhone 7

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Posts: 7,664
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Registered: ‎09-11-2012

Re: Purchased credit and got confirm message but didn't apply to my account.

Did you use the phones data to connect your laptop/pc to the internet?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
Posts: 4
Registered: ‎30-04-2018

Re: Purchased credit and got confirm message but didn't apply to my account.

Posted from Apple iPad

Thank you so much for your help. Ido the use my phone to connect to labtop. I managed to ring vodafone and thankfully not a proble with my settings. The top up did not register correctly although money charged to visa. Vodafone will reimburse-  thanks

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Message 9 of 10 (370 Views)
Moderator
Posts: 4,697
Registered: ‎01-11-2016

Re: Purchased credit and got confirm message but didn't apply to my account.

Hi Andrew,

 

Thanks for providing us with your screenshot, I can confirm that your €25 top up has now been applied to your account. If you require any further assistance, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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