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Purchased credit and got confirm message but didn't apply to my account.

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Poster

Last friday I purchased credit by visa and got the confirmation message but it didn't apply to my account and still hasn't.

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9 REPLIES
Moderator

Hi Andrew,

 

I'm sorry to hear this, if you could provide us with a screenshot that shows the amount debited from your bank for your recent top up (please be sure to grey out your personal information), I can look into this for you here? Please send your screenshot along with your mobile number to ecare_ie@vodafone.com and advise that this is for the attention of Ashling. This email address should not be used as a care channel; all future queries should be directed through the relevant channels.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

I ałso have this problem. I topped by €20 Friday morning (27th). Within an hour credit was gone. I topped up again on that date but credit gone again today. I have been charged for,the two top ups but my credit should last one Month. Please advise

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Community Expert
What is your APN set to under network settings?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

Thanks for replying. I don't know, don't know how to see APN setting! 

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Community Expert

Go to your phones network settings and see what the APN is set to. Where you tethering?

Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

I really appreciate your help,but feel very ignorant as I don't know what APN is or tethering. I looked up how to find APN but still can't find it. I have iPhone 7

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Community Expert
Did you use the phones data to connect your laptop/pc to the internet?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

Thank you so much for your help. Ido the use my phone to connect to labtop. I managed to ring vodafone and thankfully not a proble with my settings. The top up did not register correctly although money charged to visa. Vodafone will reimburse-  thanks

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Moderator

Hi Andrew,

 

Thanks for providing us with your screenshot, I can confirm that your €25 top up has now been applied to your account. If you require any further assistance, please get in touch.

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
View more options
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