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Mobile Pay As You Go Plans

Problems having moved from Bill Pay to PAYG

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Poster

Hi

 

I moved from Bill Pay to PAYG last week and am concerned that my credit is disappearing, having made very few calls.  I topped up by €10 first, then 20€ to ensure I got free VDFN to VDFN calls/texts.  I was also supposed to get a €10 registration top-up by got nothing.

 

How can I get access to the charges that have reduced my credit to see what is going on here?

 

Thanks

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1 REPLY 1
Moderator (Retired)

@TomOnVodafone wrote:

Hi

 

I moved from Bill Pay to PAYG last week and am concerned that my credit is disappearing, having made very few calls.  I topped up by €10 first, then 20€ to ensure I got free VDFN to VDFN calls/texts.  I was also supposed to get a €10 registration top-up by got nothing.

 

How can I get access to the charges that have reduced my credit to see what is going on here?

 

Thanks


 

Hi Tom, 

 

Thanks for your post. Can you pop me over the following info and I'll check this out for you?

 

Mobile Number

Address

Date of Birth

Link to this thread

 

Thanks,

I am no longer a forum moderator.
If you have any issues please contact Daz or Paul
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