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Poster

I topped up this morning at 8 by 20 eurp using the mobile app. It is now 11, the money is gone from my account but I still have no data and my spotify is still the free version. I top up like this the whole time and it has never taken this long.

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3 REPLIES
Community Expert
Did you tether/use your phoen as a WiFi hotspot?
What is your APN set to under network settings?
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Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

I topped up using wifi but then turned it off and switched on the data to activate spotify as usual. Nothing has gone through, its like I didn't top up at all but the money is gone

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Moderator

Hi Siobhan, 

 

If you could private message (via the link in my signature) over the below info, we can look into this for you?

 

Mobile number:

Address:

Date of birth:

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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