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Hi Guys I was just wondering could I get a bit of help with a problem I have had with an order. I ordered a Samsung Galaxy J6+ Red on Pay as you go from your website on Wednesday. The payment went through no problem and they informed me they would contact me when the order was processed. I got an email yesterday informing me that my order had been cancelled due to "order criteria limitations" and that all charges had been refunded to my card. I checked this morning and the 210 euro has still not been refunded to my account? I would like to know why the order was cancelled and why my money hasnt been refunded? My order number is o558077079
Sorry for the delay in our reply. It looks like your order was cancelled due to lack of stock.
Card refunds should reach the account within five working days. Please allow until the end of tomorrow for the refund to reach you. If it has not reached you by then, please get back to us and we'll follow up with the relevant team.