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Mobile Pay As You Go Plans

Number Inactive on the Network

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Poster

Hi

 

 

I have had a number for a while which I use now and then for private use (as I have another business number that I use in my phone a lot). Recently connected to the old number and it says inactive on the network. I really need to keep this number - is there any way to reactivate it?

 

Phillip 

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7 REPLIES 7
Community Expert
If the number hasn't been used at for the past year then it is probably lost for good as per Vodafone T&C's. Mods can look into it later today. You need to use the number or be prepared to lose it.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
I really appreciate the assistance.
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Poster

Hello

I am just checking in if there is anything you would need from me in relation to this request?

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Poster
I am checking to see if there are any updates to this request - I used this number as a 2FA and really need access to it.
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Community Expert

Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the service you need support with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster
Many thanks - the issues has been resolved Smiley Happy
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Moderator

Hi Phillip,

 

I'm really sorry for the delay in responding, we experienced a high volume of queries. I'm happy to hear however that this has since been resolved for you & thanks so much for coming back here to let us know Smiley Happy

 

Thanks again,
Heather

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