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Mobile Pay As You Go Plans

No internet access on hotspot

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Products & Services FAQs

Poster

HI there, I am on Vodafone X PAYG and hotspot does not work. I checked the APN's. The first one is HS and I can't change or delete it. The selected APN is live and works fine normally.

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7 REPLIES 7
Community Expert
You need to use:

live.vodafone.com

Any other APN is chargeable. What device are you using?
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

It's a Xiaomi A1 running 8.1 I am using live but HS is listed as the first APN. I can't edit or delete the HS APN though as it's all greyed out.

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Community Expert
I know others have had issues with APN settings and with android 8.1 on google branded devices. Unfortunately Vodafone cannot guarantee phones like your will work as expected on their network as they done support them.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Moderator

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number: 

Address: 

Date of birth: 

Link to your thread or post: 

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster
Thanks I've private messaged you.
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Poster
Im using live.vodafone.com and it doesnt work as hotspot. I can see connecton ok but no internet. What to do? Galaxy S6.
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Moderator

Hi there,

 

Can you send us a PM with the below info and we'll take a look?

 

Mobile number:

Date of Birth:

Full address:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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