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Poster
Posts: 5
Registered: ‎07-09-2017

Re: No 4g signal

It is working now. Thank You.

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Message 61 of 80 (391 Views)
Poster
Posts: 3
Registered: ‎07-09-2017

Re: No 4g signal

Posted from Apple iPhone
Hi Ashling, I'm still on 3g. Very slow 3g. I don't know what I'm paying for. I've restarted my device many times and still no 4g.
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Message 62 of 80 (385 Views)
Poster
Posts: 3
Registered: ‎07-09-2017

Re: No 4g signal

Posted from Apple iPhone
Finally working now! Got 4G. Thank you Ashling.
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Message 63 of 80 (377 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: No 4g signal

That's great to hear, thanks for letting us know Smiley Happy

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Message 64 of 80 (369 Views)
Poster
Posts: 1
Registered: ‎11-09-2017

Re: No 4g signal

I'm having the same issue. Just got a new PAYG sim to test out the network before a possible switch. Added €5 and bought the 1GB data add on (even though I was told I'd get €10 credit when I registered, which I didn't). I only have H+, no 4G, in Dublin city center! Very disappointed that it doesn't just work. Can you fix this please? Why is this happening to people?

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Message 65 of 80 (357 Views)
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: No 4g signal

Hi there,

 

Can you restart your phone & try connecting to 4G now please?

 

In relation to the registration credit, you must top up by at least €20 in one go within 30 days of registering your details or handset in order to be eligible to receive the registration credit.

 

Thanks, 

Heather.

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Message 66 of 80 (315 Views)
Poster
Posts: 2
Registered: ‎19-11-2015

Re: No 4g signal

I am having the same issue could I get 4g activated for my Galaxy S6

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Message 67 of 80 (298 Views)
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: No 4g signal

Hi there, 

 

Can you restart your phone & try connecting to 4G now please?

 

Thanks, 

Heather.

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Message 68 of 80 (293 Views)
Poster
Posts: 2
Registered: ‎19-11-2015

Re: No 4g signal

Working now thanks Heather
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Message 69 of 80 (283 Views)
Moderator
Posts: 1,592
Registered: ‎14-09-2015

Re: No 4g signal

That's great to hear Smiley Happy If you've any further queries just let us know.

 

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Message 70 of 80 (278 Views)
Poster
Posts: 6
Registered: ‎04-06-2015

Re: No 4g signal

Posted from Mozilla Firefox for Android
Hi, my 4g disappeared about a week ago and I only receive H+ now. I wonder if you can help. Thanks in advance 🤗
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Message 71 of 80 (231 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: No 4g signal

Hi there,

 

If you could restart your mobile phone, you should now be capable of connecting to 4G.

 

Thanks,

Ashling

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Message 72 of 80 (205 Views)
Poster
Posts: 6
Registered: ‎04-06-2015

Re: No 4g signal

Posted from Mozilla Firefox for Android
Hi, thank you for responding 😊 it turned back to 4g for about 2 mins then no signal then back to H 😢
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Message 73 of 80 (197 Views)
Poster
Posts: 6
Registered: ‎04-06-2015

Re: No 4g signal

Posted from Mozilla Firefox for Android
It has changed back to 4g thank you so much for your help. Really appreciate it 🤗
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Message 74 of 80 (193 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: No 4g signal

No problem at all Smiley Happy

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Message 75 of 80 (191 Views)
Poster
Posts: 5
Registered: ‎07-09-2017

Re: No 4G signal

Hi.

 

My 4g is gone again. Can You fix it please.

 

Thank You

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Message 76 of 80 (140 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: No 4G signal

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Ashling

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Message 77 of 80 (139 Views)
Highlighted
Poster
Posts: 10
Registered: ‎09-05-2017

Re: No 4G signal

My 4G access has disappeared again.

 

Is there any way of permanently enabling it on my account or something that can be put in the My Vodafone App?

 

Since joining Vodafone in May, I had to ask to to get 4G re-enabled roughly every month, which I've mainly done via the Chat service in the app. 

 

Other note: Like my previous posts, this forum still has the issue where it loses my post on the first attempt, i.e. it redirects me to My Vodafone when I click 'post message', losing what I wrote.

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Message 78 of 80 (83 Views)
Moderator
Posts: 3,153
Registered: ‎01-11-2016

Re: No 4G signal

Hi there,

 

That should be up and running for you now, can you please restart your handset to complete this update?

 

I can confirm that this issue is currently under investigation and our tech team is working towards a permanent fix. In the meantime, if your 4G capabilities are disconnected, we would recommend that you get in touch with us here or through our Live Chat team to have your profile updated. Please accept our sincere apologies for this inconvenience.

 

Thanks,

Ashling

 

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Message 79 of 80 (34 Views)
Poster
Posts: 10
Registered: ‎09-05-2017

Re: No 4G signal

Thanks for your help, my phone is back on 4G again in Ballybofey at least for another month.

 

I couldn't check yesterday as there's only 3G coverage in the Kilcar area.

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Message 80 of 80 (25 Views)