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Closure of Vodafone Community 21.06.19
At Vodafone we are constantly reviewing the methods customers can interact with us.
Our social channels have evolved and as such we will no longer support the Vodafone Community as of 21.06.19
Our platforms to contact us are
• Live Chat https://n.vodafone.ie/support.html by selecting your service type & clicking on the chat pop up
• Facebook: https://www.facebook.com/vodafoneireland/
• Twitter: https://twitter.com/vodafoneireland
We would like to thank everyone that has contributed over the years
A few days ago I knew that my monthly €20 Vodafone X weekends offer was about to expire, so on 18 May I preemptively topped up enough money (€15 in addition to the existing balance) to renew the offer (appears in top up history). On 21 May I found that I can no longer make calls and I do not have internet data. The offer is not active and I have a credit balance of €0.
I also topped up my girlfriend's Vodafone account. She seems to be able to make calls and to have internet data. Also, she still has some money remaining in her credit balance.
I spent €15 for each Vodafone account (total €30) and our Vodafone X weekends offers are inactive. I have checked that the money was withdrawn from my account.
Any ideas on what happened? Can I get my money back? I don't have enough credit to contact customer support.