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Getting my Expired Phone Credit Restored

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I have been in contact with the Vodafone Reps on the forum but it has been over 2 weeks since I've had a reply so I'm putting my query here.


My mobile was deregisterd for not topping up my account within the 6 months since my last topup.  The Vodafone Reps on registered my phone and it is now working again.


The problem I now have is that my expired credit of approx €45 has not been restored.  According to Vodafones own terms & conditions my expired phone credit should have been restored when I topped up my phone, which I did more than 2 weeks ago.  But still my expired phone credit has not been restored.


How long is top up credit valid?

When you top up, you can make calls for 6 months and receive calls for 8 months. After 8 months your call credit will expire.
Once you top up, all previous credit (even expired credit) becomes valid.

For example, if you go 9 months without topping up but have €5.00 credit left, you won't be able to make calls.
But if you then top up by €10.00, all €15.00 of your credit will be available for making calls over the next 6 months.


Can someone please look into this and restore my expired phone credit?



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Hi there,


I'm really sorry for the delay in responding here. If you private message (via the link in my signature) over the below info, we can take a look into this for you?


Mobile number:


Date of birth:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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