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Disappearing credits

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Products & Services FAQs

Poster
Why are my credit keep disappearing from my account?
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4 REPLIES 4
Community Expert
Do you use data?
Do you tether (use your phone as a WiFi hotspot?
What is your APN set to under network settings?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
Yes, no more than 2GB per month, limited of CallYa Smart Phone Special (€9,99).

Do not tether. Do not use my phone as a WiFi hotspot.

APN: web.vodafone.de
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Community Expert
Just to say this is a forum for Vodafone Ireland users only. With that in mind that is the wrong APN. That is for germany. Switch it to:

live.vodafone.com

Delete any other APN's there and only use that but I have a feeling you're on the wrong forum as Ireland has no CallYa plan. Please check before changing the APN as you may need to contact Vodafone Germany for support.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Thanks for giving this info, Cookie.

 

@Txmalik - Does this help with your issue?

 

Thanks,

Liam

 

 

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