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Mobile Pay As You Go Plans

De-activated account

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I topped up a friends phone online via internet banking not realising their account had been de-activated, can I just get the credit returned to my bank account as I dont seem to be able to sort it out.
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Community Expert

Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi there,


Sorry for the delay in our response. Please ask your friend to private message us with their account details and we can see about getting the account reactivated. If this is successful and we can verify the credit was requested, we'll add the credit to the account. Please notify us if they contact us and we can follow up.




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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