Welcome to Vodafone Community
Mods wont be back until Monday to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.
Sorry for the delay in our response. Please ask your friend to private message us with their account details and we can see about getting the account reactivated. If this is successful and we can verify the credit was requested, we'll add the credit to the account. Please notify us if they contact us and we can follow up.