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Credit used for credit balance instead of top up offer

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I toped up my phone twice by €20 which was used for the credit balance on 03/02/2018 and 07/02/2019. However, it has been taken for the pay as you go offer.

How can I apply the €40 to my call credit balance?

Any help appreciated and many thanks.
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1 REPLY
Moderator

Hi there,

 

Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can look into this for you?

 

Mobile number:

Address:

Date of birth: 

Link to your thread or post:

 

Thanks,

Heather.

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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