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Mobile Pay As You Go Plans

Credit used for credit balance instead of top up offer

Products and Services FAQs

Products & Services FAQs

I toped up my phone twice by €20 which was used for the credit balance on 03/02/2018 and 07/02/2019. However, it has been taken for the pay as you go offer.

How can I apply the €40 to my call credit balance?

Any help appreciated and many thanks.
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Hi there,


Apologies for the delay in responding. If you private message (via the link in my signature) over the below info, we can look into this for you?


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Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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