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Poster

 

Since I started to use my new phone (Nokia Lumia 800) my credit is going without me making any calls or texts. Everyday about €1 just disappears! I topped up by €20 on 12 Jan, I have free calls and texts to Vodafone customers. Help 

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Community Expert

@San85 wrote:

 

Since I started to use my new phone (Nokia Lumia 800) my credit is going without me making any calls or texts. Everyday about €1 just disappears! I topped up by €20 on 12 Jan, I have free calls and texts to Vodafone customers. Help 


 

The lumia 800 is an always on smartphone..meaning it is always connected to the internet.

 

It is this connection that is costing you 99c per day im betting.

 

If you do not wish to use mobile data, go through your settings and disable mobile data. You will still be able to use it on WIFI, but outside of WIFI it will not access the internet.

digi-expert.JPG 

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Poster

Thanks, just turned off the data connection. Hope no more credit is taken. 

My signal is gone now, have trouble with it all week. I have sure signal. 

How can I fix this? 

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Community Manager
Community Manager

Hiya,
Does it work if you turn the data connection back on? Sure Signal works over over 3G, so turning off the data connection may affect the transmission.

Thanks, Daz

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