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Christmas free calls

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Poster

Hi, 

 

I was abroad within the European Union at Christmas and received a message saying free international calls all day 25th of december, however, i’ve been charged for them. 

 

Does anybody know why???

Thank you!

 

Isabel

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5 REPLIES 5
Community Expert
The free international calls are for when you are in Ireland calling international numbers, not when you are roaming.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster
That doesn’t make any sense. With the new European roaming service I pay the same than if I was at home, don’t I? Or that’s what Vodafone tells me everytime I go to Spain...
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Community Expert
Yes on your plan but there are limits and it doesn't include "Extras" like the christmas special you talk about.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi Isabel,

 

Apologies for the delay in responding. Cookie is correct here, this offer was only applicable to international calls made while in the Republic of Ireland & not applicable while roaming I'm afraid.

You can however use the calls, texts & data allowance included in your monthly package plan/top up offer at no extra cost while roaming in the EU.

 

If you've any further queries just let us know.

 

Thanks,

Heather.

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Poster
While you were roaming in another EEA country, did you make calls to a country outside the EEA?

Calls & texts to countries outside the EEA are not covered as part of the EU roaming regulations and so domestic pricing (and any bundles and offers) do not apply.
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