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Can't top up, haven't topped up in a while...

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Products & Services FAQs


I have a secondary phone that I use mostly for taking calls. I haven't topped up in a few months and it won't let me top up anymore. I can still receive calls.

Can the account be reactivated so I can top up? Or how do I go about reactivating it?
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Hi there,


If you could private message (via the link in my signature) over the below info, I can look into this for you?


Mobile number:


Date of birth: 

SIM card number (this is the long number printed on your SIM card):

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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