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Mobile Pay As You Go Plans

Account seems to have been marked inactive

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Poster

Hi,

 

I need help to re-activate my old work phone. 

 

I still have the handset and, when charged, you can call it and it receive texts. 

 

When I try to login to MyVodafone I get an onscreen message saying "Account seems to have been marked inactive". This was originally a bill pay phone that, from memory, we changed to a pre-pay as it was not in use properly for a few years. I suspect it was 2017 when last in use. 

 

I aslo tried visiting the retail Vodafone shop in Blanchardstown but the assistant there suggest I contact Vodafone support.

 

Any ideas?

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1 REPLY 1
Moderator

Hi there,

 

If you private message (via the link in my signature) over the below info, I can look into this for you?

 

Mobile number:

Full address:

Date of birth:

SIM card number (this is the long number printed on your SIM card):

Link to your thread or post:

 

Thanks,

Ashling

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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