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Mobile Pay As You Go Plans

Account reactivating

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Products and Services FAQs

Products & Services FAQs

Poster

I haven’t topped up my phone in quite some time but this Christmas I was gifted a top up voucher. I tried to use the app but it says my account was locked due to inactivity.

I intend to actually use my phone this year. Smiley Happy

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14 REPLIES 14
Community Expert

Vodafone can reuse numbers that have been inactive for long periods as per their T&C's:
http://www.vodafone.ie/terms/prepay/

 

How long has it been since last used?

Numbers and SIM Card
You shall not have any proprietary rights whatsoever in any mobile phone number allocated to you by Vodafone. Vodafone reserves the right at any time to alter or replace a mobile phone number allocated to you or any other name, code or number whatsoever associated with the Service.

You may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to your account.

If the equipment remains inactive or no call credit is applied for a period of 8 months or such other period as Vodafone may advise, all unused Call credit will be lost.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

I don’t know exactly how long ago it was last used. However I think the last top up was made maybe 7-8 months ago.

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Community Expert

Mods should be able to reactivate it for you tomorrow. Or you could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

Thank you I’ll give live chat a go tomorrow 

Smiley Happy

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Community Manager

Hi there,

 

Apologies for the delay in coming back to you, we experienced a high volume of queries.

 

Has this been sorted for you? If not, we can take a look if you private message your number, address & DOB, along with a link to this thread

 

- Aoife

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Poster
Also in the same boat. Who do I DM to request a reactivation?

Thanks for your help.
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Moderator

Hi there,

If you PM the below info we'll take a look at this for you:

Mobile number-

Address-

DOB-

 

Thanks,

Danielle 

Learn all about our new forum, right here .
If I've requested details via a private message, please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link may not be answered.
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Poster

I can ring my number but cant top up.

When I try to log in it says account inactive.

Will pm details.

Thanks

 

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Lf5
Poster

I have the same problem.  Can someone help?

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Moderator

Hi there,

 

Can you send on the below details by PM (via the link in my signature) and we'll take a look?

 

Mobile number:

Date of Birth:

Full address:

 

Thanks,

Liam

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Hello,

 

I have the same issue, can anybody help me?

Thank you

Salvatore

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Moderator

Hi Salvatore,

 

You've got mail Smiley Happy

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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Poster

Hi Heather!

 

I am needing to ractive my sim card as well, but I do not recall the phone number. I have the ICCID though, will that suffice?

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Moderator

Hi John,

 

I've responded to your PM.

 

Thanks!

Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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