Welcome to Vodafone Community
I want to talk with the moderators please. They'are able to check on my account what has happened.
I cannot find the list of these moderators though, can you help me please?
Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.