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Mobile Pay As You Go Plans

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Poster

Hi all,

 

I've just realized that from around 5 euro credit, today I am on 0.02 and I don't understand the reason why. I haven't made a phone call and I haven't used a lot of data.

Thank you for your help.

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7 REPLIES 7
Valued Poster
Hi there,

Check the apn on your mobile and make sure it is set to live.vodafone.com. Sometimes the apn on mobiles is set to hs.vodafone.com by default, which will drain your credit if you're not signed up for a top up offer.
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Valued Poster
If the apn is not the issue, send a PM to one of the mods with the following and they can look into it for you:

Mobile Number
Address
Date of Birth
Link to this thread
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Poster

Thank you.

Where can I find the mods?

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Community Expert
Data is very expensive if you dont have a data plan. I suspect it was all used up on data which may even be happening by apps operating in the background. Either disable mobile data or get a PAYG data plan.
Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Poster

I want to talk with the moderators please. They'are able to check on my account what has happened.

I cannot find the list of these moderators though, can you help me please?

Thank you.

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Community Expert

Mods wont be back until tomorrow to help. You could try live chat. To use live chat click support at the top of this page then choose the servuce you need supprot with (bill or pre pay. etc..). Click CHAT icon that pops up in the bottom right hand corner of the next screen.

Cookie
Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Valued Poster
Send a PM to @Liam @Daz @Aoife @Heather or @Ashling with the information I mentioned above and they'll look into it when they're back.
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