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is there a number that can get me through to customer care? i tried 1747 to no avail. i emailed vodafone and was told someone would get back to me within 5 working days but this did not materialise. it seems really really hard to get through to vf
thanks for emailing back colm
i am losing faith in vodafone if truth be told
i find it so hard to get through to someone in customer care..
i have been unable to send photos on my blackberry since 25th july. i emailed vf about this-got no reply then they said they had tried to contact me but i have no record of any missed call.
i called into vf on henry st. the one near the o connell st end. explained this to the guy. he gave me a number to ring. i felt....at last i'll get somewhere with this. i didnt!!!
i called into vf in athlone yesterday. the girl said it was a blackberry problem not vf. i emailed blackberry. they got back so quickly i was amazed. they were very clear that it is a vf issue. in athlone i also enquired about the update from my bb to the newer one, the girl said the update was not to the newer bb but to huawei and samsung. i knew she was wrong and pressed a little. she chiecked it out and said i was right.
it just seems so unprofessional. so bitty.
sorry to take it out on you colm but i dont think you seem to realise how incredibly frustrating dealing with/trying to deal with your company can be from a customers p.o.v.
please can it not be made easier to ring customer care and be put through to a person.....please
i appreciate that but would it not be manners on behalf of vf to inform its customers of this.
i'm looking into changing service providers tbh. i know its not your own personal problem but i have had problems with vf over the years and trying to get through to vf has always without exception proved incredibly hard. getting an answer to a straightforward question always seems to elude vf. even in this correspondance i've asked if there is a number that'll get me through to a vf customer care person and guess what you didnt give me one. a number to get through to a person not a recorded voice.
Could you check the balance and try it now for me please?
No. Queries are dealt with over the phone, in store or via the forum. Post your query/comment here.
I'm afraid our Live Chat service took over for emails some time ago. Is there anything I can assist you with here?
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I am moving in a few days and I need to cancel my account. I don't have my custormer number as all the files have gone to storage. Please help?