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Vodafone wrongly deducted my call credit, I turned on mobile data to use their 2 GB Free data gift.

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Poster

Vodafone wrongly deducted all my call credit (17.35e) when I turned on mobile data

to use their 2 GB Free mobile data xmas gift on Friday (~90 MB used).

The free data allowance is still there though, the full 2048 MB.

Can you please explain and restore my call credit?

 

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4 REPLIES 4
Community Expert
Where you tethering/using your phone as a WiFi hotspot?
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Poster

No, the pre-set APN was incorrect (hs ... instead of live ... ). I called 1747 earlier on and got sorted.

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Community Expert
Delete the HS if you haven't done so already.
Cookie
Vodafone Community Expert (or so I'm told) and S9 owner. I don't work for Vodafone
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Moderator

Hi there,

 

We're delighted to hear your issue has since been resolved. If you require any further assistance, please get in touch with us here.

 

Thanks,

Ashling

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