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Mobile Network & Coverage

Unlock Samsung Galaxy J3 from network

Products and Services FAQs

Products & Services FAQs


Hi, My technophobic wife has been given an old Samsung and signed up to another network but when we try and start the phone it asks for a network unlock code. 


I have filled in the online form and also spoken to someone on Live Chat supplying all the information about IMEI code, serial numbers etc...but still have had no response. I tried filling in the online form again but now it won't recognise my email address as a real email. 


Can anyone help me?


Thanks in advance,



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Community Expert

You have to apply at this link but there are T&C's to meet to wualify to get an unlock code (explained at the link):

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi Phil, 

Apologies for the delay in responding to your query. If you private message us (via the link in my signature) with the below info, I can look into this for you?


Mobile number:

Security PIN (or, if you don't have this, your address and date of birth):

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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