Welcome to Vodafone Community
I've been on a business trip to Lausanne ( switzerland ) for the last 2 weeks. At the beginning I could make all the calls I wanted but for a few days now it is impossible.
I cannot make or receive any calls from anyone.
Whenever I try to make a call, there is a " bip bip bip" sound and then the call fails.
I've checked my Vodafone account, there was an unpaid bill because my credit card was expiring on december 2018 but i paid it over the weekend. There is no more standing bill, and the money has been received and still I'm having the issue.
I have followed several steps:
- turning phone on/off
- soft reset ( power button and home button at the same time )
- upating the phone to last OS
- checking the do not disturb options
- trying to change the network provider where I am here
- trying to put it on 3g instead of 4g
Note that I still can use the roaming internet though.
Can you please help me find out what might be the problem here ?
I'm abroad, it is very important that I have access to calls as you can imagine.
Apologies for the delay in getting back to you and we're sorry to hear of the issue you're experiencing. Can you please send us a PM with the info in the above post so we can escalate this to our Tech team.