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Mobile Network & Coverage

SIM Not Provisioned

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Products & Services FAQs


Hi, I bought a new Samsung J4+ today in a Vodafone store. I was told it would be active within 20 mins. Nearly 3 hours later I still have SIM not Provisioned at the top of the screen. And I've been told by Vodafone online chat that it may take up to 72 hours..... Any way to speed this up???

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Community Expert

Mods wont be back until tomorrow to help. 

Vodafone Community Expert (or so I'm told) and S10 owner. I don't work for Vodafone
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Hi Alan,


Apologies for the delay in responding. Do you still need any assistance with this?

If so, can you private message (via the link in my signature) over the below info & we can take a look into this for you?


Mobile no.:

Full address:

Date of birth:

Link to your thread or post:




Learn all about our new forum, right here .
To send me a private message, simply click here
Please include a link to your thread when sending these over - due to the volume of queries, PMs without a thread link will not be answered.
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